FAQ’s

Still having trouble with your pool?

FAQ’s November 16, 2011

Check Bioguards 5 Keys to Basic Pool Care website for further helpful hints. If your question was not answered, please click here and send us a message.

My pool will not hold a chlorine residual

FAQ’s November 16, 2011

Chlorine demand is the inability to keep an adequate free chlorine residual in pool water, even though the water is balanced and properly maintained. Chlorine demand is caused by various contaminants entering the pool that increase oxidation levels or tie up free available chlorine and is normally encountered when you first open your pool inread more »

My water is cloudy. How does this happen and what can I do to correct it?

FAQ’s November 16, 2011

Cloudy water can be caused by a number of factors, which include: filtration, water balance, sanitizing/oxidizing and algae. Filters must be run long enough to effectively remove dirt and debris from the water (All the water must be filtered every 6 hours). The filter media should be chemically cleaned a couple times a season. Highread more »

Why is there a strong chlorine smell?

FAQ’s November 16, 2011

A strong chlorine smell, contrary to what may seem logical; often means chlorine needs to be added. High levels of chloramines emit a strong chlorine smell, and chloramines form when chlorine interacts with introduced contaminants, like sweat and body oil. In this scenario, chlorine needs to be added to sanitize the water and get ridread more »

How often do I need to test my pool water?

FAQ’s November 16, 2011

Weekly testing works for most backyard pools, but the best bet is to test your pH and chlorine levels at least twice per week. Chlorine should be fed continuously through a chemical feeding device to maintain a consistent level

Why does my multiport valve leak out of the backwash line?

FAQ’s November 16, 2011

The valve seat gasket inside of the valve may have become worn or loose. If this is the case, you will need to replace the gasket

When do I backwash my filter?

FAQ’s November 16, 2011

First you must determine your average pressure by monitoring your pressure gauge for a couple of days. Then continue monitoring it and backwash your filter when the pressure rises 10 psi above your average running pressure.

What is the difference between chlorine tabs and shock?

FAQ’s November 16, 2011

Tablets are used for maintaining the chlorine level in your pool. They will not work as a shock because they dissolve too slowly to raise the existing chlorine level. Shock is granular or liquid and is used in larger amounts to raise the chlorine level quickly.

How often do I need to clean my salt cell?

FAQ’s November 16, 2011

At least twice a season. It is best to clean the cell once at the beginning of the pool season and once at the end of the same season.

What type of salt should I use isn’t all salt the same?

FAQ’s November 16, 2011

We recommend that you use high purity salt. This will reduce the amount of impurities and additives that may be combined with some salts